Customers of the World Database
Customer Experience stories from around the world
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Customer Retention 101
How do you know that you wouldn’t react in the same way? Who are you to tell someone their concerns aren’t valid? How do you feel when someone tells you that your own worries aren’t valid?
Keep calm and carry on
Treat even your toughest customers with respect; assume they are doing the best they can in the moment.
Who is this?
There’s a lot going on lately and it’s almost too easy to make mistakes.
Not your fault, not your problem? Think again.
When a customer places an order online and receives a damaged item, who do they hold responsible?
Forest for the trees
Any customer interaction or purchase is not merely about a sale, instead, it’s laying the groundwork for potential future sales.
Don’t make things difficult
Never put your customers in the position of trying to figure out what is true. It isn’t their job.
Actions and consequences
How are you supporting your customers? How are you supporting your employees?
HIPAA laws?
Disagreements happen, and the customer isn’t always right, but they can be treated with respect as you get to the bottom of an issue.